IT Service Desk

We are looking for an IT Service Desk / Tech Bar Specialist who will be responsible for providing prompt and effective support for technical services, business applications and the management of service requests, ensuring assistance to end users and external agencies through the Direct Support model.

Key responsibilities:

• Providing technical support to users on IT services and business applications.
• Managing and monitoring incidents and service requests via the IT Service portal.
• Co-ordination with second- and third-level support teams to resolve issues.
• Analysing trends, reporting and communicating with users.
• Participation in local and corporate IT projects, ensuring service continuity and efficiency.

Essential requirements

Required skills:

• Experience in IT Service Desk, Desktop Support or Technical Support.
• Knowledge of IT support processes and the main ticketing/ITSM tools.
• Good organisational, interpersonal and problem-solving skills.
• Fluent English (level B2 or above).
• Italian citizenship.
• Willingness to undergo the security clearance process to obtain a Security Clearance Certificate (NOS).

Desirable requirements

Desirable skills:

• Knowledge of ITIL best practices.
• Experience in structured enterprise environments.
• Experience in Tech Bar activities or on-site user support.

Soft skills

• Excellent communication skills and a customer-focused approach.
• Ability to interact effectively with executive and VIP users.
• Professionalism, discretion and attention to detail.
• Problem-solving skills and a proactive approach.
• A team player.

Location and working arrangements

Turin

Salary

Gross annual salary ranging from €26,000 to €32,000, determined on the basis of seniority, technical autonomy, expertise in the required technologies, certifications, the complexity of the client environment and the actual responsibilities of the role.

Any variable components, MBOs or benefits will be specified where applicable to the specific position and governed by company policy and contractual agreements.

The recruitment process is open to all applicants, in accordance with the principles of equal opportunities, non-discrimination and gender neutrality.